Delete your PokePOS account
You can delete your PokePOS account and its data at any time, from the app or by email. You don't need to have the app installed to ask us.
Option 1: in the app (right away)
- Open PokePOS and sign in.
- Go to More → Delete account.
- Read what will be deleted and confirm.
The deletion happens right away and you are signed out.
Option 2: by email (no app needed)
Write to support@pokepos.com from the email address you use to sign in to PokePOS, with the subject "Delete my PokePOS account". If you're the owner, tell us the business name. We may reply to confirm the request comes from you, and we complete it within 30 days.
What gets deleted
If you're a business owner
- Your account (email and name).
- Your business and everything in it: items, photos, stock history, sales, receipts, customer receipt emails, team memberships and invitations.
- Your sellers keep their own logins, but they lose access to the business.
If you're a seller
- Your account (email and name) and your access to the business.
- The sales you made stay with the business as part of its records, no longer linked to you.
What we or others keep
- Card payments: Stripe keeps its own records of card payments and of the business's Stripe account, as required by law. You can contact Stripe to close that account.
- Subscriptions: a subscription bought in the App Store or Google Play isn't canceled by deleting the account. Cancel it in your Apple ID or Google Play settings.
- Records we must keep by law (for example, payment or tax records) are kept only as long as required.
More details are in our Privacy Policy. Questions: support@pokepos.com.
En español
Puedes eliminar tu cuenta de PokePOS en la app desde Más → Eliminar cuenta (inmediato), o escribiendo a support@pokepos.com desde el correo con el que entras a PokePOS (lo completamos en 30 días). Si eres dueño, se elimina tu cuenta y el negocio con todos sus datos; si eres vendedor, se elimina tu cuenta y tus ventas quedan en el negocio sin tu nombre. Stripe conserva sus registros de pagos con tarjeta, y una suscripción de App Store o Google Play se cancela en la configuración de tu cuenta de Apple o Google.